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Job Q&A: What Should I Do When I Never Hear Back From an Interview?

Job Q&A: I have been on four interviews at the same company. They had me meet all of the senior management, human resources and team members. I received positive feedback from all. I was told I would hear back by the end of the week. I never heard back, so I called and emailed the following week just to get any feedback. It has now been three weeks. Should I just assume I did not get the job? I would like some sort of closure or feedback. What do you recommend I do to get someone to answer me?

You know the saying, “I wish I had a nickel”? Well, when it comes to interviewing, I wish I had a nickel for all the times I have heard someone say that, after rounds of interviews, the conversation went cold and the candidate never heard from the company again. This is obviously incredibly frustrating … and quite honestly disrespectful of your time. It is likely the HR team and hiring manager are not trying to be rude, but their goal is to fill the job and move on.


Job Q&A with Jeff Lundwall

(Photo: iStockphoto)

That said, you don’t want to make any assumptions about what might be going on with the job/company and risk sending a communication that will turn them off to continuing the conversation. I would suggest doing a Google news search to see if there is anything happening with the company or hiring manager. If there was a recent merger, acquisition or product release, these are things that can be significantly distracting to an HR team and hiring manager. If you find something, it certainly does not make you look bad to write a note and acknowledge it. You will appear “tuned in” to their business and the industry as a whole.

New Yorkers sometimes need a little push to get them to do things so, if you don’t find anything that would explain the lack of communication, you might want to write a note that (politely) allows you to close the conversation if you don’t hear back from them before a certain date (known as a “call-to-action” in sales parlance). If they are serious about you, it is likely you will get a note back. If not, at least you end the waiting on your terms and stop thinking and wondering about the role.

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