All hotel and travel reservations are prepaid. Your credit card will be charged when you complete your reservation. Guests must be at least 18 to 21 years of age at the time of check-in (depending on the individual hotel policy) unless accompanied by a parent or legal guardian (Hotel policies must be followed and please note some hotels require guests checking in to be 21 or older.) Any incidental charges will be assessed to you directly by the hotel upon check-out. Examples of incidental charges include Parking, Phone Calls, Room Service and any other additional products and/or services you purchase while at the hotel. Any changes to or cancellations of your reservation may result in cancellation fees up to the full cost of your reservation plus a small cancellation/change fee. There are no refunds for unused nights, including those resulting from delayed check-in or early check-out. Cancellations or changes made after check-in are subject to a fee up to the amount of the full cost of your reservation, plus $20. Unless otherwise noted, prices shown for travel packages are in USD for one adult, and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of flight, hotels or other items, and may require a minimum nights' stay. Amounts listed in the "Taxes and Fees" line consist of the amount that we expect the relevant suppliers to bill us for any applicable taxes, governmental fees and other charges, as described below. For ticket orders, the term "Taxes and Fees" means that we collect sales tax of 6.5% which is remitted to the state of Florida if required. For hotel reservations, taxes and fees will range based on state and county taxes. Telephone representatives that speak English and fluent Spanish are available 7 days per week. All online customers will receive an order confirmation via email. Please provide a telephone number during the checkout process for us to reach you with any questions.
NewYork.com is not responsible for lost or stolen products and/or electronic tickets. There are no refunds, cancellations or changes to ticket and/or tour orders. For events and tickets with validity dates, tickets will not be replaced or exchanged prior to or after the expiration date or event date for any reason. Please note that some event tickets must be ordered in association with a specific shipping/handling method to ensure a timely and secure delivery.
Refunds & Exchanges
Any changes or cancellations related to hotel cancellations are subject to a cancellation penalty. Any changes to or cancellations of your reservation vary based on the time of your change and may result in fees up to the full cost of your reservation plus a cancellation penalty. There are no refunds for unused nights, including those resulting from delayed check-in or early check-out. Cancellations or changes made after check-in are subject to a fee up to the amount of the full cost of your reservation.
Unused rooms and no-shows are non-refundable. However, please note that any reservations associated with room type offers stating “Non-refundable”, the standard cancellation policy is not applicable and these room type offers cannot be refunded.
Due to our special direct connection interface and contractual obligations with shows, attractions, nightclubs and tours, we are required to adhere to strict refund policies and procedures: 1-There are no refunds or name changes under any circumstances. 2- Weather, Illness, or any other emergencies do not reflect a change in our no refund - no exchange policy. 3- For products that require shipping only (and e-ticketing is not available), the shipping option is your choice and if you do not receive your package before your vacation, regardless of expiration dates, we are not responsible for the US Postal Service, Federal Express or United Parcel Service. 4- Errors and omissions on behalf of NewYork.com will be handled on a case by case basis and may be subject to a 10 % restocking fee.
Please note that we are not responsible for customers who provide us with the wrong delivery address (electronic or physical mailing address). No refunds or exchanges will be provided if the result of an incorrect address is a lost package or undeliverable email. Once orders are placed, any address changes for packages that are mailed will incur a minimum $15.00 change fee, which you hereby authorize by making a purchase on this site, and NewYork.com will automatically charge you this amount without additional notification.
SITE CONTENTS, OWNERSHIP, AND USE RESTRICTIONS
The information contained in this Site including all images, illustrations, designs, photographs, video clips, writings and other materials that appear herein may be copyrights, trademarks, trade dress or other intellectual property owned, controlled, or licensed (all of which, collectively, are herein referred to as the "Contents") by NewYork.com or its subsidiaries and affiliates or are the property of their respective owners.
Permission is granted to display, copy, distribute, download, and print in hard copy portions of this Site for the purposes of:
(1) Placing a reservation or ticket order with NewYork.com or
(2) Using this Site as a shopping resource, provided you do not modify the Site and that you retain all copyright and other proprietary notices contained in the Contents.
Except in connection with shopping or placing an order, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of NewYork.com or the applicable copyright owner. Please note that the permission granted herein terminates automatically if you breach any of these Site terms or conditions. Any other use of the Contents on this Site including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of NewYork.com is strictly prohibited.
NewYork.com is a licensed and registered Seller of Travel in many states.
DISCLAIMER OF WARRANTY
NEWYORK.COM IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH NEWYORK.COM BELIEVES THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, NEWYORK.COM DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
DISCLAIMER OF LIABILITY
IN NO EVENT SHALL NEWYORK.COM BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTUOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE. IN AN EFFORT TO PROVIDE OUR CUSTOMERS WITH THE MOST CURRENT INFORMATION, NEWYORK.COM WILL, FROM TIME TO TIME, MAKE CHANGES IN THE CONTENTS AND IN THE PRODUCTS OR SERVICES DESCRIBED ON THIS SITE.
USER COMMENTS, FEEDBACK, AND OTHER INFORMATION SUBMISSIONS PROVIDED BY YOU
You agree that any material, information, and ideas that you transmit to this Site or otherwise provide to NewYork.com ("Transmissions") shall be and remain NewYork.com's property. All Transmissions will be treated as non-confidential and non-proprietary and NewYork.com shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the Transmissions to others without limitation. Additionally, NewYork.com shall be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose whatsoever including, but not limited to, developing, manufacturing, or marketing products incorporating such information. You further agree that NewYork.com may use information about your demographics and use of this Site in any manner that does not reveal your identity. By placing a reservation or product order with NewYork.com, you will receive confirmation emails following the reservation process, as well as additional emails with promotions and special offers for you in the future. Also by placing an order with us your opt-in status will enable you to receive promotional emails in the future, although you are able to unsubscribe at anytime- at which time you will no longer receive communications from NewYork.com unless you send a written request or signup on NewYork.com. In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.
NewYork.com controls and operates this Site from the offices of its parent company n Florida, and the United States. This Agreement shall be governed by and construed under Florida law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to this Agreement or your use of this Site must be brought in the courts of Miami-Dade County, Florida and you consent to the exclusive personal jurisdiction of such courts. If you do not agree, please do not use this Site.